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SHIPPING INFORMATION

Shipping Policy

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Thank you for supporting our mission and shopping with us! Below is our shipping policy to ensure transparency and set clear expectations for your order.

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Processing Times

  • All products are made to order, which means we begin production after you place your order.

  • Standard production time: 2–7 business days.

  • Larger sizes (e.g., 2XL–5XL) or specialty items may require additional production time.

Shipping Times

  • Once your order is produced, it will be shipped using the method you select at checkout.

  • Estimated delivery times:

    • Domestic (U.S.): 3–8 business days.

    • International: 10–20 business days.

  • Please note that shipping times may vary based on your location, carrier delays, or high-demand periods (e.g., holidays or Pride Month).

Shipping Costs

  • Shipping costs are calculated in real time at checkout based on your location, order weight, and shipping method.

  • You will see the exact shipping cost before completing your purchase.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Please allow up to 48 hours for tracking information to update.

Customs and Duties (International Orders)

  • For international orders, customs fees, duties, or taxes may apply. These charges are determined by your country and are the responsibility of the customer.

Lost, Damaged, or Delayed Orders

  • If your order is lost, damaged, or delayed, please contact us at [your email address] with your order number and details.

  • We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns and Exchanges

  • As all items are made to order, we do not accept returns or exchanges unless the item is defective or damaged.

  • If you receive a defective or damaged item, please contact us within 7 days of delivery with photos and your order number.

For Critical Issues Only

If you experience a critical issue with your order—such as receiving a damaged or defective item, or if your order hasn’t arrived within the estimated delivery time—please contact us at info@clothesgointhecloset.com.

Be sure to include your order number and any relevant details so we can assist you as quickly as possible.

For all other inquiries, please refer to our FAQ and policies on the website.

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