Frequently Asked Questions
FAQ's
1. How long does it take to receive my order?
Each item is made to order, and production begins once you place your order.
•Standard production time: 2–7 business days.
•Extended production time for larger sizes: Orders for 2XL–5XL sizes may take an extra 1–3 business days due to additional processing requirements.Shipping time (after production):
•U.S. Orders: 3–8 business days.
•International Orders: 10–20 business days.
2. What are your shipping costs?
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. You’ll see the total shipping cost before completing your purchase.
3. Do you accept returns?
No, we are unable to accept returns as all items are made to order. Please review size charts and product details carefully before placing your order.
4. What if my item arrives damaged or defective?
If your order arrives damaged or defective, contact us within 7 days of delivery with:•Your order number.•Clear photos of the damaged item.We’ll review your request and may issue a replacement at our discretion.
5. Do you offer refunds?
We do not offer refunds. Replacements may be provided for damaged or defective items, as outlined in our Returns & Refunds Policy.
6. How can I contact you?
For urgent issues only—such as damaged or defective items—please email us at: info@clothesgointhecloset.com.
Be sure to include your order number and any relevant photos.
7. Will I have to pay customs or taxes on international orders?
For international orders, customs fees, duties, or taxes may apply. These costs are determined by your country and are the responsibility of the customer.
8. Can I change or cancel my order after placing it?
Orders begin production immediately, so we are unable to make changes or cancellations once an order has been placed. Please double-check your details before completing your purchase.
9. How do I know what size to order?
Each product page includes a detailed sizing chart. We recommend checking the measurements carefully to ensure you select the right size.
10. Do you offer tracking for my order?
Yes! Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking info to update.
11. Does a portion of my purchase go to charity?
The whole point of "Clothes Go In The Closet – Not Humans" is to support our LGBTQIA+ community right now, this minute, when we are being directly attacked with hate and suppression at a level we haven't experienced in decades.
The designs on this merch don’t just carry a message. Because you buy and then carry this LGBTQ+ art and these messages into the larger population, you increase our voice even without speaking.Any of us can support our community's efforts loud and proud, or soft but strong, through this messaging.
On top of that, 15% of every sale goes toward the most important LGBTQIA+ work we need to address at every point of our efforts.
We do not just send a mindless block of money to a big charity. Instead, we carefully look to see exactly where each month's money is needed most at that time.